Choose one of the books:
Crucial Conversations: Tools for Talking When Stakes Are High, by Kerry Patterson , Joseph Grenny , et al.
OR Choosing Civility: The Twenty-five Rules of Considerate Conduct—by P. M. Forn
Then make a “Top 5” list and write a paper based on what you learned, what had an impact on you, or what you found to be most interesting to you as a future Healthcare Professional and why.