In your role as Director of Operations, your communication skills are essential to project completion. Your organization is cross-functional; thus, you communicate directly with many department heads that require you to formulate collaborative solutions to complex problems. Your organization has strategic initiatives that rely heavily on business intelligence, technology, and connectivity between departments. Please develop an APA-formatted paper that investigates and provides detailed analyses of the following topics:

Management Information Systems in terms of sustaining a cross-functional organization
The use and implementation of BI in terms of decision-making
CRM and its use and implementation in terms of a sustainable competitive advantage
Social Media in terms of competing on the global-stage

6 peer-reviewed sources minimum