In this chapter we have considered elements of the art and science of communication that are relevant to understanding negotiations.

We first addressed what is communicated during negotiation. Rather than simply being an exchange of preferences about solutions, negotiations covers a wide-ranging number of topics in an environment where each party is trying to influence the other. This was followed by an exploration of three issues related to how people communicate in negotiation: the use of language, nonverbal communication, and the selection of a communication channel.

In the closing sections of the chapter we considered: (1) how to improve communication in negotiation, where we discussed listening skills and the use of questions; and (2) special communication considerations at the close of negotiation.

For this discussion, explain what the special communication considerations are at the end of the negotiation. Give an example of the considerations using 200 words. Please cite at least one source using APA formatting.