In 150 words please answer the following question using at least 1 APA citation and the associated reference.  All references should be no more than 5 years old.

The Healthcare Provider Communication Assessment (HPCA) was developed by Belasen & Frank (2010b) to gauge the effectiveness of the training program as well as to capture patients perceptions of the quality care and services they receive. In addition, the HPCA mapping process has the potential to add significant value to any communication program undertaken by health providers. What does the HPCA mapping process entail? How does HPCA improve the communication program undertaken by health providers? Identify some ways patient satisfaction and evaluation of care are monitored?