Read Chapter 4 in your text
In 200-300 words.
The Analysis phase of DMAIC is designed to use the information from the Define and Measure phases to determine if there is a hypothesis regarding why the late lab result problem is occurring. One of the easiest methods to use to analyze information in this step is a Cause and Effect Diagram (commonly called a Fishbone Diagram or an Ishikawa Diagram).  What are the steps necessary to develop a C&E diagram listed in your text and give an example of how you may use this for our lab result delay issue.

2 outside, additional resources are required other than the text.
This could be used for one of the two.
https://sixsigmadsi.com/how-to-complete-the-ce-matrix/

I will attach the chapter reading later today.