Watch Video in link:
http://hotseat.mhhe.com/mm.html

One thing we can count on is that change is unavoidable. Have you learned strategies for managing change and reducing resistance? Lets see how you perform in this units guided practice Change – More Pain than Gain (Links to an external site.).  Click this link and select this video from the library.  Follow the onscreen instructions to work your way through this scenario. In your report, compare your responses to those of the manager. Explain any differences. Grade Carlos on his management skills, techniques, and overall performance. Would he pass or fail? Describe how you would handle this situation differently or better than Carlos.