In your role as Director of Operations, your communication skills are essential to project completion. Your organization is cross-functional; thus, you communicate directly with many department heads that require you to formulate collaborative solutions to complex problems. Your organization has strategic initiatives that rely heavily on business intelligence, technology, and connectivity between departments. Please develop an APA-formatted paper in 4-5 pages that investigates and provides detailed analyses of the following topics:

Management Information Systems in terms of sustaining a cross-functional organization

The use and implementation of BI in terms of decision-making

CRM and its use and implementation in terms of a sustainable competitive advantage

Social Media in terms of competing on the global-stage

Minimum 6 peer-reviewed academic references